Terms of Service for Skinpal
Version 2026
1. Introduction
1.1 These Terms of Service (the "Terms") govern your use of the Skinpal mobile application (the "App") and all related services (collectively, the "Service").
1.2 These Terms apply between TSW Nordic AB, org. no. 559516-7585 (the "Company"), and any individual or legal entity (the "User") who has accepted to be bound by them by creating a user account in the App.
1.3 The Company and the User are collectively referred to as the "Parties" and individually as a "Party".
1.4 By registering for or using the App, the User agrees to be bound by these Terms. If the User does not agree, they must not access or use the App.
1.5 Users who are natural persons warrant, by accepting these Terms, that they are at least 18 years of age or have obtained parental or guardian consent to use the App.
2. The Service
2.1 The App is designed to assist individuals with certain skin conditions in tracking their skin health and changes over time.
2.2 The Service includes features such as:
Personal skin tracking and journaling
Photo upload and storage functionality
Lifestyle and health data input
Community features enabling Users to connect, create discussion threads, and support one another.
2.3 The Service is provided through the App, which is available for download via Apple App Store and Google Play Store (collectively, the "Platform").
3. Medical Disclaimer - IMPORTANT
3.1 No Medical Advice. Nothing in the App or its content constitutes medical advice, diagnosis or treatment. The Service is intended solely for informational, tracking, and community support purposes.
3.2 Consult Healthcare Professionals. The User is encouraged to consult a qualified medical professional for any health concerns. The Company is not liable for decisions made by the User based on the App.
3.3 Any information, suggestions, or content provided through the App—whether by the Company, other Users, or third parties—should not be relied upon as a substitute for professional medical advice.
3.4 User Responsibility. Users acknowledge and agree that they use the App at their own risk and are solely responsible for any decisions they make regarding their health and medical treatment.
4. User Account and Access
4.1 For using the Service, the User needs to have a user account in the Service which is created by the User following the Company's instructions in the App and thereby providing the information requested.
4.2 The User must have access to the internet and such device, operating system, and software as required for the use of the Service.
4.3 The User shall provide accurate, truthful and lawful information as required by the App (e.g., registration data, health-related input, photos).
4.4 The User is responsible for ensuring that any information provided by the User when creating the user account or using the Service is correct and complete, and for having the right to share it.
4.5 All Users will be assigned or may create anonymized usernames to protect their privacy within the community features of the App.
4.6 The User is responsible for maintaining confidentiality of credentials and all activity under its account.
4.7 The User is responsible for ensuring that all activity that takes place within the User's user account is carried out in accordance with these Terms and applicable law, and for protecting the login details to the user account.
5. Acceptable Use and Community Standards
5.1 The User shall use the App only for lawful purposes and in accordance with these Terms and applicable laws.
5.2 The User undertakes not to upload or create any content in the Service that is pornographic, racist or of discriminatory nature, which contains torture or abuse, or which may otherwise be perceived as offensive.
5.3 The User may not:
(a) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code;
(b) attempt unauthorised access to Company systems;
(c) interfere with or disrupt the integrity or performance of the App;
(d) use the App in any way that violates rights of others or applicable law.
5.4 The User must not:
Harass, bully, threaten, or intimidate other Users;
Impersonate any person or entity;
Share false, misleading, or deceptive information;
Violate the privacy or intellectual property rights of others;
Use the community features for commercial solicitation or spam;
Share content that encourages self-harm or dangerous medical practices.
6. User Content and Data
6.1 The User retains ownership of any data they submit, but by submitting such data grants the Company a license to process it as described in the Privacy Policy.
6.2 By uploading or creating content in the App (including photos, text, health data, and community posts), the User grants the Company a worldwide, non-exclusive, royalty-free license to use, store, process, display, and transmit such content solely for the purposes of providing and improving the Service.
6.3 Such data and compilations which are created in the Service when the User uses the Service may be used by the Company without limitation provided that the data and the compilations are anonymized. This right also applies after the term of these Terms.
6.4 Such data and compilations may for example be used by the Company for marketing purposes and to improve the Service.
6.5 The User is solely responsible for all content they upload or share through the App and warrants that they have all necessary rights and permissions to share such content.
7. Intellectual Property Rights
7.1 The App and all associated intellectual property rights (including but not limited to software, design, text, graphics) are and remain the sole property of the Company or its licensors. Nothing in these Terms transfers any ownership rights to the User.
7.2 All intellectual property rights relating to the Service and the App and all information contained therein (such as but not exclusively copyright (including source code), trademarks and designs) constitute the exclusive property of the Company or the Company's subcontractors or a third party.
7.3 These Terms do not imply that the User acquires any rights to intellectual property rights, other than a non-transferable license to use the Service during the term of these Terms and otherwise in accordance with these Terms.
7.4 The User may not copy, distribute, license, sell or otherwise exploit any part of the Service or App beyond what is expressly permitted under these Terms.
8. Payment, Billing and Subscription Terms
8.1 Free plan and paid plans. The Service in the App is provided by: (a) a free, usage-limited tier; and (b) subscription-based Paid Plans offering enhanced or unlimited access to features ("Subscription Plans").
8.2 The applicable plan type, scope, included features, data usage limits, service availability, pricing and billing frequency are presented at the time of selection or upgrade.
8.3 The Company reserves the right to add, remove, amend, restructure or discontinue any plan type at any time, with reasonable prior notice when required by applicable law.
8.4 Subscription fees and usage-based fees. If the User chooses a Subscription Plan or exceeds any usage limits of the free tier, recurring fees and/or variable fees will apply ("Fees").
8.5 Such Fees will be communicated clearly before activation. Fees may vary based on: geography/jurisdiction, currency, applicable tax obligations, payment method, promotional or introductory pricing, and renewal conditions.
8.6 Unless explicitly stated otherwise, Fees are billed on a recurring basis until cancelled in accordance with Clause 8.10.
8.7 Mandatory auto-renewal disclosure. For subscription-based access, all Paid Plans renew automatically at the end of each billing cycle unless cancelled prior to renewal.
8.8 At activation, Users will be informed of: (a) renewal frequency, (b) renewal price, (c) minimum subscription term (if applicable), and (d) cancellation method.
8.9 For EU customers, prior to renewal, the Company will provide applicable legally-required renewal notices where relevant.
8.10 Taxes. Unless explicitly stated otherwise, Fees displayed exclude applicable taxes, import duties, digital service levies, and governmental charges ("Taxes").
8.11 The User is responsible for payment of all relevant Taxes except taxes relating to the Company's corporate income.
8.12 The Company is subject to Swedish VAT legislation. VAT is charged in accordance with Swedish law. For non-Swedish Users, applicable taxes may include VAT, GST, consumption taxes or digital services taxes based on jurisdiction.
8.13 Payment methods. The Company accepts: (a) credit card and debit card; (b) in-app payment via Apple App Store or Google Play Store; and (c) payment processed through third-party payment processors.
8.14 Special Terms for App Store and Play Store Purchases. When purchasing subscriptions through Apple App Store or Google Play Store: (a) billing is handled exclusively by Apple or Google; (b) cancellations must be performed through Apple or Google's subscription management settings; and (c) refunds follow Apple or Google's refund policies.
8.15 Invoicing and billing cycle. Fees are charged in advance: monthly, quarterly, or annually depending on the selected plan.
8.16 Free trial terms. From time to time, the Company may offer promotional free trials. Upon expiry, subscriptions convert automatically to paid plans unless cancelled before renewal date.
8.17 Cancellation terms. Users may cancel at any time through: (a) their user account, or (b) Apple or Google subscription settings. Cancellation takes effect at the end of the current paid term.
8.18 Refund policy. Unless compelled by law, Fees are non-refundable. Refunds for App Store/Play Store subscriptions must be requested directly from Apple or Google.
8.19 Non-payment consequences. In cases of failed payments, the Company may: (a) suspend access to premium features, (b) downgrade accounts to the free tier, (c) terminate subscriptions, or (d) charge statutory interest.
9. Certain Terms Regarding the App
9.1 Downloading the App is done through Apple App Store or Google Play Store. Apple and Google may require that the User agrees to be bound by certain Platform Terms.
9.2 Apple App Store Terms. These Terms are entered into between the User and the Company, and not with Apple. Apple is not responsible for the App, its content, or providing maintenance and support.
9.3 The Company and not Apple is responsible for handling claims from Users or third parties relating to the App.
9.4 Google Play Store Terms. These Terms are entered into between the User and the Company, and not with Google. Google is not responsible for the App or its content.
10. Processing of Personal Data
10.1 For the User to be able to use the Service, the User must share certain personal data with the Company.
10.2 When processing such personal data, the terms of the Company's Privacy Policy as applicable from time to time shall apply. The Company processes personal data in accordance with applicable data protection laws, including the GDPR where applicable.
11. Cookies
11.1 To improve the user experience, the Company uses cookies. The Company's use of cookies is described in the Company's cookie policy.
12. Availability, Changes and Support
12.1 The Company strives for the Service to always function smoothly but does not guarantee it. The App and Service are provided "as is" and "as available."
12.2 The Company reserves the right to at any time change or terminate features of the App. If a change significantly changes the Service, the User shall be notified at least 30 days before the change becomes effective.
12.3 Support is available during business hours on weekdays which are not public holidays in Sweden.
13. Limitation of Liability
13.1 The Company can never be held liable for indirect or consequential damages, including loss of profit.
13.2 The Company's liability is limited to the amount paid by the User for the Service during the twelve (12) month period preceding the date of the damage. Where no fees have been paid, liability shall not exceed EUR 100.
14. Term and Termination
14.1 Commencement. The User will be bound by these Terms when they have created a user account and accepted these Terms.
14.2 Termination. The User may terminate the User account following instructions in the App or by notifying the Company in writing. The Company may terminate these Terms with immediate effect if the User commits a breach of these Terms.
15. Governing Law and Dispute Resolution
15.1 These Terms shall be governed by Swedish law.
15.2 Any dispute shall be finally settled by the public courts of Sweden, with Gothenburg District Court (Göteborgs tingsrätt) as first instance. Users also have the right to file a complaint with the Swedish National Board for Consumer Disputes (ARN).
16. Contact Information
16.1 TSW Nordic AB
Reg. no. 559516-7585
Email: info@skinpal.com
17. Miscellaneous
17.1 Assignment. The Company, but not the User, may assign and transfer its rights and obligations under these Terms.
17.2 Severability. If any provision is deemed invalid, the rest of the agreement remains in effect.
17.3 Amendments. The Company reserves the right to amend these Terms at any time. Substantive changes will be communicated to Users.